Shipping policy

 

​Shipping Policy

​At Vloy, we are committed to delivering your fine jewelry with the utmost care, security, and efficiency. We partner with premium, highly reliable suppliers based in the US and EU to ensure your luxurious pieces reach you swiftly and safely.

​Order Processing Time

Excellence takes a moment. Every piece of jewelry ordered undergoes a strict quality inspection and is carefully placed in our signature packaging before dispatch. Please allow 1 to 3 business days for your order to be processed and prepared for shipment.

​Shipping Times & Delivery

We are proud to offer expedited shipping for our exclusive collections to ensure you receive your jewelry without unnecessary delays:

​United States: 4 to 7 business days.

​International Orders: 7 to 14 business days (depending on customs processing in your country).

​Please note: Delivery times are estimates and commence from the date of dispatch, rather than the date of order.

​Shipping Costs

As part of our commitment to providing a seamless luxury shopping experience, we are currently offering Free Express Shipping on all fine jewelry orders. No hidden fees at checkout.

​Order Tracking

Transparency is key to our service. Once your order has been dispatched, you will receive a confirmation email containing your personal tracking number. You can use this number to monitor the journey of your package right to your doorstep.

​Lost or Damaged Packages

While we ensure secure packaging, transit issues can occasionally occur. If your tracking information shows that your package was delivered but you cannot find it, or if your package arrives damaged, please contact us immediately so we can resolve the issue with the courier.

​Contact Us

If you have any further questions regarding your shipping status or our policy, our dedicated customer care team is always here to assist you.

Email us at: mhmdalsrajy642@gmail.com